Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

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And storyboards, the User Environment Design, and paper prototypes develop and validate the right function to be included in user desiign for Agile release planning.

The challenge they were set was to develop a system for first-generation college students who may be under-resourced, ethnically diverse, and at times, at-risk. The writers give redundancy and repetition new meaning as they repeat themselves by saying the same thing over and over innumerable ways.

Don’t just observe when you’re in the field. Coming from an embedded world, I haven’t had a chance to implement these ideas in my day to day work but if I ever work on a user centric product, I hope to try some of the ideas. PolanyiMichael SchulerDouglas and NamiokaAki eds.

This immersion in the data for an extended period of time helps teams see the broad scope of a problem quickly and encourages a paradigm shift of thought rather than assimilation of ideas. The discussion is focused around a case study with colorful figures to illustrate the step-by-step process that students and those new to dedign topic will love.

For large-scale projects, enterprises have to coordinate multiple work streams and hundreds of people over years to accomplish the business goal.

Contextual design – Wikipedia

From Wikipedia, the free encyclopedia. This is a practical, hands-on guide for anyone trying to vontextual systems that reflect the way customers want to do their work.

Contextuao design ideas and relevant issues that arise during the process should be included in the affinity diagram. Together we understand and create a better product. Let contextuual contact you. Using a diagram which focuses on keeping the system coherent for the user counterbalances other forces that would sacrifice coherence for ease of implementation or delivery.


AmazonGlobal Ship Orders Internationally. BeckKent They give the team a focus for the design conversation, showing how the work hangs together rather than breaking it up in lists. Contextual Design supports this need for a physical representation throughout the design process. When people design, they create physical representations of their concepts.

Iterations can be planned so each iteration collects stories that, taken together, deliver coherent user value – as defined by the User Environment Design.

Consolidated work models bring together each different type of work model separately, to reveal common strategies and intents while retaining and organizing individual differences. This recent push toward design-led innovation is accompanied by the notion that anything that slows down or pollutes our game-changing design vision is at least bfyer, and at worst severely detrimental to our success in the market. Contextual Design is rooted in the observation that any technology or system is always situated in a larger environmental context – and that introduction of new solutions invariably changes the environment for its users.

The Encyclopedia of Human-Computer Interaction, 2nd Ed.

The thinking behind Contextual Design’s iterative prototyping evolved in conjunction with, and influenced, the development of participatory design techniques in the ‘s and ‘s Schuler and Namioka Retrieved [Date unavailable] from Forrester Research: Write a customer review.

It is intentionally beyrr and high-level – a vision sets a possible design direction, without fleshing out every detail.

But Jane Fulton Suri takes it a step further, saying: Work models were developed by Holtzblatt as a way to capture the discussion in design teams about user work practice – as a way to make elements of work practice explicit to all members of the team. At this point, the design team can continue iterating areas of the user interface. The contextual design process consists of the following top-level steps: Would you like to tell us about a lower price? The vision defines the high-level design response to users’ needs.


Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

Contextjal, Bennett, and Holtzblatt Whiteside et al introduced and discussed the theoretical foundation for using ethnographic and hermeneutic techniques to understand user practice for the purpose of systems design. They show what matters in the work and guide the structuring of a coherent response, including system focus and features, business actions, and delivery mechanisms. Tremaine Marilyn is working hard on her commentary.

Customer connection creates a winning product: The walls of the hallway were covered with large sheets of paper, marked with colorful markers and adorned with sticky notes — the HCI Masters students were at work! The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

This is critical – paper prototype iterations cnotextual the team is dseign the right design, that it is solving real user problems.


contextuzl Learn more and order. Apprenticing with the Customer. Your team participates and provides knowledge and understanding of your business and technology. Revised and Expanded Edition. GreifIrene ed. Contextual Design holds that design team members must go into the field and observe and talk with users in their natural work or life environments – their natural contexts – in order to understand work practice.

Together, designer and user would modify the prototype in the moment to eliminate problems and add needed function. Data from each interview is analyzed and key issues and insights are captured. Contextual Design begins with contextual inquirywhere software developers interview users and attempt to understand the way they work. The resulting techniques are similar in nature to an ethnographic study.

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